Question 1

I didn't get the email with my purchased pattern!

Accepted Answer

First, check your SPAM/JUNK folder. If the email isn't there, wait a few minutes as sometimes emails can be delayed. If it still hasn't arrived, please contact me using the Chat bubble on the lower right. I will verify your payment and email you the pattern directly as soon as possible.

Question 2

How do I access the patterns after purchase?

Accepted Answer

Once your payment clears, you will receive an email with a download link. Save the download to your phone, computer, or iPad to access the pattern anytime, anywhere. The link is valid for 30 days, so please download your pattern to your device within this period.

Question 3

Are your patterns knitted flat or in the round?

Accepted Answer

Most of my patterns are knitted flat and seamed unless stated otherwise. Many advanced knitters who prefer to knit in the round have easily converted my patterns, as there are very few instructions on the purl side.

Question 4

Can I sell toys made from your patterns?

Accepted Answer

These patterns are intended for personal use. You may sell toys made from my patterns on a small scale, but large-scale production is not permitted. You are not authorized to sell the pattern itself, either in print or digital format.

Question 5

Copyright Notice

Accepted Answer

All patterns available on Cilla's Purls, designed by Cilla Webb, are protected by international copyright laws. These patterns are intended for personal use only. Unauthorized copying or other uses are strictly prohibited and will constitute an infringement of copyright. All rights reserved.

Question 6

General Product Safety Regulations (GPSR) Policy

Accepted Answer

1. Compliance with Safety Standards
 1.1. All digital knitting patterns from Cilla’s Purls are designed in line with relevant safety and quality standards to ensure safe usage and customer satisfaction.
 1.2. Each pattern includes accurate instructions, charts, and material recommendations to reduce risks such as:
 •	Use of unsuitable materials (e.g., unsafe fibres or accessories)
 •	Instructional errors that could lead to unsafe finished items
2. Clear and Tested Instructions
 2.1. Every pattern is tested to ensure clarity and accuracy for all skill levels.
 2.2. Each design clearly outlines:
 •	Recommended yarn types, needle sizes, and gauge
 •	Safety advice for items intended for babies, children, or vulnerable users
3. User Responsibility
 3.1. It is the user’s responsibility to follow pattern instructions carefully and ensure the materials used are safe and appropriate.
 3.2. For children’s or baby items, users should verify that materials are non-toxic, hypoallergenic, and compliant with local safety standards. Buttons and similar attachments must be securely fastened.
4. Pattern Updates and Corrections
 4.1. Should a safety concern or critical error be identified, Cilla’s Purls will issue an updated pattern version and notify all purchasers.
 4.2. Updates can be downloaded from www.cillaspurls.co.uk.
5. Digital Accessibility
 5.1. Patterns are delivered in easy-to-use digital formats (such as PDFs), accessible across various devices.
 5.2. All files are checked to ensure complete and uncorrupted downloads.
6. Risk Mitigation Measures
 6.1. While digital patterns carry no direct physical risk, Cilla’s Purls promotes safe crafting practices by:
 •	Thoroughly testing all patterns
 •	Including relevant safety notes for sensitive items
7. Feedback and Reporting
 7.1. Users are encouraged to report any issues or potential safety concerns through the contact form at www.cillaspurls.co.uk.
 7.2. All feedback is reviewed promptly, and appropriate action will be taken where necessary.

Frequently asked questions